We are open and operational as an essential business.

Notice COVID-19 and the QUAKERTOWN SHOP/WAREHOUSE:
EFFECTIVE JUNE 29, 2020 WE ARE RESUMING INSIDE SERVICE FOR OUR CUSTOMERS. WE REQUIRE THAT ANYONE ENTERING THE LOCATION WEAR A MASK AND PRACTICE SOCIAL DISTANCING. IF YOU PREFER TO BE WAITED ON CURBSIDE, PLEASE FELL FREE TO CALL THE STORE UPON ARRIVAL, AND ONE OF OUR ASSOCIATES WILL BE MORE THAN HAPPY TO ASSIST YOU. OUR OFFICE HOURS ARE 8 AM - 6 PM, MONDAY THROUGH FRIDAY AND SATURDAY 9 AM - 3 PM. WE ARE CLOSED ON SUNDAY. THANK YOU FOR YOUR CONTINUED PATRONAGE.

The health and safety of our employees and customers remains at the forefront of our daily operation.

Please be assured that we are practicing daily cleaning/sanitizing procedures, social distancing and all measures as recommended by the CDC and are following all local, state and federal guidelines. We continue to do everything that we can to ensure that you and your business run uninterrupted. As we all understand and are aware of the fact that circumstances are ever changing, we will continue to stay cognizant of the situation, remain in contact with our carriers and keep you informed of any updates. We thank you for your business and wish good health upon you all.

Order Related Policies

1. CARRIERS & TIME FRAMES

www.completebattery.com uses USPS, UPS and FedEx for shipments. Regular orders are shipped Fed Ex or UPS Ground with a time frame between 2 - 5 business days. Small packages are shipped Priority or First Class (with the United States Postal Service). The delivery takes between 2 and 5 business days.

2. SHIPPING TIMES

www.completebattery.com ships your orders within one day, if the purchase is submitted before 2 P.M. EST and the item is in stock, unless specified otherwise. Orders placed after 2 P.M. EST will be executed by the second business day. We ship every day, excluding official Holidays and weekends.

3. I MADE AN ERROR AND NEED TO CHANGE MY ADDRESS

Call us as soon as possible to stop the order from shipping at (800) 953-6664. If the order is on its way, we will contact the shipping carrier and try to intercept the delivery. Please be advised, there is a $10 fee, charged by the transporter if the package has already left.

4. CAN I CANCEL AN ORDER THAT HAS ALREADY SHIPPED

(Only for orders shipped UPS)

If you decide to cancel your order with www.completebattery.com and the package is on its way, you will have to contact us. We will notify the carrier company and will intercept the parcel. An additional fee of $12 will apply to every cancelled package, along with return shipping charges to our Warehouse. As per our company policy, we charge 20% restocking fee for all returned and refused orders.

5. ARE THERE ADDITIONAL CHARGES FOR ADDRESS CHANGES

(Only for orders shipped UPS)

If you have provided us with an insufficient address and your order has already been shipped, there is an additional charge for correcting the address while the package is still in transit. In case the order is returned back to us, due to inability of you to sign for it, you have to cover the cost for reshipping the package.

6. ADDITIONAL SHIPPING SERVICES

(Only for orders shipped UPS)

(For orders shipped via USPS, FEDEX & UPS) After you have added the items you want to your shopping cart, you will be given the different shipping options we offer. The costs will vary according to the shipping service you choose and speed of the service.

  • Next Day Air
  • Next Day Air Early A.M.
  • 2nd Day Air
  • 3rd Day Select
  • Priority
  • First Class
7. WHERE DO WE SHIP

www.completebattery.com ships anywhere within the United States.

Please note that all orders that are 150 lbs., or more, may be shipped out on a pallet. The shipping cost shown on the website is subject to change based on whether the ship to facility is accommodated to receive pallets. The requirements are as follows:

To have either a loading dock, or a forklift present. Not to be limited access (all hospitals, schools, universities, colleges, military buildings or sites and all other government buildings are considered to be “limited access” by all freight carriers).

The shipping facility must be easily accessible for an 18 wheel truck We do not accept appointments for the delivery. Other. Once an order has been placed that we deem must go by pallet, we will contact you to inquire about the aforementioned requirements to determine if any additional fees need to be charged.